Refund Policy

AISmartBooking offers subscription-based access to our booking and scheduling platform. Subscriptions are billed on a recurring basis (monthly or annually) depending on your chosen plan.

• All subscriptions renew automatically unless canceled before the renewal date.
• You can upgrade or downgrade your plan at any time from your account settings.
• Upgrades take effect immediately; downgrades take effect at the next billing cycle.

You may cancel your subscription at any time through your account dashboard. When you cancel:

• Your subscription remains active until the end of your current billing period.
• You will not be charged for subsequent billing cycles.
• You retain access to all paid features until the subscription expires.
• No partial refunds are provided for unused time within a billing period.

We offer refunds under the following circumstances:

• 14-Day Money-Back Guarantee: New subscribers may request a full refund within 14 days of their initial purchase.
• Billing Errors: If you were charged incorrectly due to a system error, contact us immediately for resolution.
• Service Unavailability: In the event of prolonged service outages caused by our platform (not third-party integrations).

Outside the 14-day guarantee, refunds are assessed case by case — for example, we do not normally refund partial months or unused features within a billing cycle, and you should cancel before a renewal date to avoid the next charge. All refund decisions are handled in line with the Paddle Refund Policy, and nothing in this policy limits any statutory refund rights you have under the law of your country.

AISmartBooking is booking and scheduling software. We do not process, hold, or settle money between a business and its clients. Any deposit or fee a business asks a client for is agreed directly between them and collected through that business's own payment account — our software only records whether the business marked it as paid.

• Client Deposits: Amounts a client pays a business for an appointment are subject to that business's own refund policy, not AISmartBooking's.
• No-Show Fees: Businesses using our software may record no-show fees. These are set and resolved by the business, not by AISmartBooking.
• Our Subscription Fee: Only the software subscription a business pays us is covered by this policy.

Subscription payments are collected by Paddle.com, our online reseller and the Merchant of Record for all our orders. You can request a refund directly from Paddle at paddle.net using the email address on your order, or contact our support team and we will raise it for you:

support@aismartbooking.com

Include your account details, transaction ID (if applicable), and reason for the refund request. We aim to process all valid refund requests within 5-7 business days.